Simple, Transparent Pricing

For urgent issues that impact your team's ability to work, I guarantee a response within 4 hours. For non-urgent "quick support tickets," you can expect a resolution within one business day. The timeline for "active projects" will be estimated and agreed upon before work begins.

Once you subscribe, we'll schedule a 45-minute kickoff call. During this call, I'll learn about your current tech stack, immediate pain points, and long-term goals. I'll then provide you with a secure method to share necessary credentials, and we'll set up a dedicated channel for your team to request support.

You will work directly with me, Lelen Lemou. I am the founder and principal consultant. This ensures you always have a single, dedicated point of contact who is deeply familiar with your business and its technology needs.

No, you can submit unlimited "quick support tickets." The "one active project at a time" rule applies to larger, multi-step tasks to ensure your most significant priorities receive my focused attention.

If you know you'll have a period where you won't need active support (e.g., a quiet holiday month), you can pause your subscription. Your billing cycle will be frozen at the end of your current paid month, and your service can be reactivated whenever you're ready.

I have two primary plans to fit your company's current size. The "Essential Plan" is specifically designed for the needs of teams with 1-10 employees. The "Growth Plan" is our most popular offering, designed for teams of 11-25. If your team is larger than 25, I can create a custom enterprise plan to ensure your needs are fully met. Please schedule a call to discuss a custom quote.

Larger tasks (like procuring and setting up laptops for five new hires) are treated as your "active project." We will define the scope and estimated timeline together. Once that project is complete, we will move on to the next project in your queue.

I have extensive experience with both macOS and Windows environments. I provide expert support for core business applications like Google Workspace, Slack, and Zoom, as well as MDM tools like Jamf for device management.

You'll be given access to a simple, dedicated system for submitting and tracking all your requests. You can submit new tickets, prioritize projects, and view the status of all your ongoing tasks in one place. For urgent issues, you will also have a direct line of communication.

My service is focused on end-user and infrastructure support. I do not provide services like custom software development, advanced cybersecurity penetration testing. If a need arises that is outside my scope, I can help you find and vet a trusted specialist.

No. The service is a month-to-month subscription. You can cancel at any time without penalty.

Billing is simple and automated. Your card will be charged at the beginning of each monthly service period. You will receive a receipt for each transaction automatically.