White-glove, flexible IT support for small businesses that run on Mac & Windows. Stop troubleshooting tech and start growing your business.
As a founder, your time is your most valuable asset. Every minute spent troubleshooting a printer, setting up a new employee's laptop, or managing software licenses is a minute not spent on product, sales, or strategy.
Reliable technology should be a given, not a daily distraction.
I provide a single point of contact for total technology management, acting as your strategic partner to handle all your IT needs. My service is built on a foundation of white-glove support, ensuring every issue is handled with professionalism and efficiency.
I manage the entire tech workflow for new and departing employees to ensure a smooth transition.
Get expert, hands-on support for your team's entire fleet of macOS, iPad, and Windows devices, from hardware maintenance to complex software issues.
I'll manage and secure your company's laptops using modern MDM tools like Jamf.
On-call support for the tools your team relies on, including Google Workspace, Slack, and Zoom.
I handle the purchasing of new equipment and manage your hardware inventory, saving you time and hassle.
My name is Lelen Lemou. I provide a level of IT support forged in one of the most demanding environments in the city. As the dedicated technician for the NYC Chancellor's Office, I was personally responsible for ensuring the executive administration's technology worked flawlessly. I bring that same level of ownership, discretion, and problem-solving to your business.
For urgent issues that impact your team's ability to work, I guarantee a response within 4 hours. For non-urgent "quick support tickets," you can expect a resolution within one business day. The timeline for "active projects" will be estimated and agreed upon before work begins.
Once you subscribe, we'll schedule a 45-minute kickoff call. During this call, I'll learn about your current tech stack, immediate pain points, and long-term goals. I'll then provide you with a secure method to share necessary credentials, and we'll set up a dedicated channel for your team to request support.
You will work directly with me, Lelen Lemou. I am the founder and principal consultant. This ensures you always have a single, dedicated point of contact who is deeply familiar with your business and its technology needs.
No, you can submit unlimited "quick support tickets." The "one active project at a time" rule applies to larger, multi-step tasks to ensure your most significant priorities receive my focused attention.
If you know you'll have a period where you won't need active support (e.g., a quiet holiday month), you can pause your subscription. Your billing cycle will be frozen at the end of your current paid month, and your service can be reactivated whenever you're ready.
Larger tasks (like procuring and setting up laptops for five new hires) are treated as your "active project." We will define the scope and estimated timeline together. Once that project is complete, we will move on to the next project in your queue.
I have extensive experience with both macOS and Windows environments. I provide expert support for core business applications like Google Workspace, Slack, and Zoom, as well as MDM tools like Jamf for device management.
You'll be given access to a simple, dedicated system for submitting and tracking all your requests. You can submit new tickets, prioritize projects, and view the status of all your ongoing tasks in one place. For urgent issues, you will also have a direct line of communication.
I have two primary plans to fit your company's current size. The "Essential Plan" is specifically designed for the needs of teams with 1-10 employees. The "Growth Plan" is our most popular offering, designed for teams of 11-25. If your team is larger than 25, I can create a custom enterprise plan to ensure your needs are fully met. Please schedule a call to discuss a custom quote.
My service is focused on end-user and infrastructure support. I do not provide services like custom software development, advanced cybersecurity penetration testing. If a need arises that is outside my scope, I can help you find and vet a trusted specialist.
No. The service is a month-to-month subscription. You can cancel at any time without penalty.
Billing is simple and automated. Your card will be charged at the beginning of each monthly service period. You will receive a receipt for each transaction automatically.
Let's have a quick chat to see how The Digital Chief of Staff can help your business. There's no obligation and no pressure.
Have a question or ready to offload your IT headaches? Fill out the form below and I'll get back to you within 4 hours to discuss how I can help your business.